Weekend Web Challenge Hackathon with the DIA
#GovJam: Weekend Web Challenge with DIA
Earlier this year, the Department of Internal Affairs approached us to bring in some fresh thinking to the govt.nz website.
Their goals are to help people:
- receive information and seamless public services they need in the way that’s best for them
- to trust public services supported by a unified government approach
We worked through a service design process, with Maia & Neve from Alphero getting everyone’s Design Thinking mojo on with a quick session on Saturday morning.
As we worked through the stages of empathising, defining & ideating on Saturday, we followed an agile approach, with regular stand ups and check ins to make sure everyone was communicating and working well together.
Our Focus
Providing government service information in a more accessible, simplified, concise and personalised manner to people who are otherwise dismayed by visiting government websites for accessing information.
Team 2Down (us) identified a user persona who needs to access government health services, but doesn’t love technology. Sid & Danton went OUTSIDE to test their wireframes on members of the public – Sunday morning supermarket shoppers! The feedback was strong: people don’t want a website, they just want to talk to someone who can solve their problem NOW.
For our solution, the team focused on front end development, and our biggest challenge was building a data model with all possible services (in such a short timeframe). We considered accessibility issues and the best ways to provide a single portal for users to find the information and services they need.
The Presentation
Our Presentation slides are here.
The Code
The code repository for the JS based proof of concept is here.
Design Mockup
